Your Pet's Trusted Friend Since 2004

We offer a comprehensive range of pet care services including:

• Dog walking (individual and group walks)
• Pet sitting in your home
• Pet boarding at our facility
• Pet grooming services
• Behavior training programs
• Pet health checks and medication administration

Each service is customizable to your pet's specific needs.

We primarily care for dogs and cats, but also offer services for:

• Small mammals (rabbits, guinea pigs, hamsters)
• Birds
• Fish
• Reptiles

If you have a more exotic pet, please contact us to discuss your specific needs.

Yes, all our staff members are fully trained, vetted, and insured. Our team includes:

• Certified pet care professionals
• Trained dog handlers
• Professional groomers
• Behavior specialists with formal qualifications

All staff members undergo background checks, are bonded and insured, and receive ongoing training in pet care, first aid, and animal behavior.

You can book our services through multiple channels:

• Through our website's online booking system
• Via our mobile app (available on iOS and Android)
• By calling our office at (203) 555-7890
• By emailing us at booking@203petservice.com

For new clients, we recommend scheduling an initial consultation so we can meet you and your pet before the first service.

For regular services, we recommend booking:

• Dog walking: At least 24 hours in advance
• Pet sitting: 48-72 hours in advance
• Grooming: 3-5 days in advance
• Boarding: 1-2 weeks in advance, especially during holidays
• Training programs: 1 week in advance

For monthly subscribers and regular clients, we offer priority booking with greater flexibility.

Our standard cancellation policy is as follows:

• 24+ hours notice: Full refund
• 12-24 hours notice: 50% refund
• Less than 12 hours notice: No refund

Monthly subscription clients can reschedule services within the same month without penalty with 24 hours notice. For emergencies or extenuating circumstances, please contact us directly to discuss options.

Our base rates for services are:

• Dog Walking: $20 for 30 minutes, $35 for 60 minutes
• Pet Sitting: $35 for 30 minutes, $50 for 60 minutes, 00 for overnight
• Grooming: Starting at $45 for basic bath (small dog)
• Training: $75 per 60-minute session
• Boarding: $50 per night (standard accommodations)
• Health Checks: $30 for 30-minute visit

Monthly subscription packages offer significant savings. For detailed pricing specific to your pet's needs, please visit our pricing page or contact us for a custom quote.

Yes, we offer multi-pet discounts for households with more than one pet:

• Second pet: 10% discount
• Third pet and beyond: 15% discount per additional pet

These discounts apply to most services when performed during the same visit or stay. Some restrictions may apply for specialized services or pets with special needs.

We accept various payment methods for your convenience:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Venmo
• Automatic bank drafts (for subscription services)

Payment is typically collected at the time of booking or immediately after services are rendered. Monthly subscription clients are billed on a recurring schedule.

We require comprehensive information about your pet to provide the best care, including:

• Basic details (breed, age, weight, sex, spayed/neutered status)
• Vaccination records
• Medical history and any current medications
• Behavioral characteristics and temperament
• Feeding schedule and dietary requirements
• Exercise needs and limitations
• Emergency contact information
• Veterinarian contact information

This information is collected during our initial consultation and can be updated through your client portal at any time.

We have a comprehensive emergency protocol in place:

• All staff are trained in pet first aid and CPR
• We maintain a relationship with local emergency veterinary clinics
• If your pet needs urgent medical care, we will first attempt to contact you
• If you can't be reached, we'll contact your designated emergency contact
• If neither can be reached, we'll take your pet to your specified vet or the nearest emergency clinic

We require all clients to sign an emergency care authorization form allowing us to seek veterinary care on your behalf if necessary.

Yes, 203 Pet Service is fully insured and bonded for your protection and peace of mind:

• We carry comprehensive general liability insurance
• We maintain professional care, custody, and control coverage
• All staff members are bonded against theft or damage
• We have specialized pet care insurance
• Our vehicles are insured for pet transport

We are happy to provide proof of insurance upon request. Our policies are reviewed and updated annually to ensure maximum protection.